Terms of Use

These Terms of Use govern access to the Keeptrusts website, documentation, management interfaces, APIs, and related services unless a separate signed agreement supersedes them for a specific customer relationship.

You must be authorized to bind the person or organization on whose behalf you use the service. If you use Keeptrusts for an organization, that organization is responsible for the actions of its administrators, employees, contractors, and agents who use the service through its accounts or credentials.

You are responsible for maintaining the confidentiality of credentials issued to you and for promptly informing Keeptrusts if you suspect unauthorized access, credential leakage, or misuse of an account.

Keeptrusts may require additional verification, access restrictions, or password rotation for new or high-risk accounts. Administrators are responsible for assigning roles, approving users, and managing access according to their internal security requirements.

You may use Keeptrusts only in compliance with applicable law, these terms, and any service-specific documentation or customer agreement. You may not use the service to facilitate unlawful conduct, bypass safety controls, interfere with the platform, or access systems or data without authorization.

• Do not attempt to disable guardrails, rate limits, or access controls.
• Do not upload or route content you are not permitted to process or disclose.
• Do not use the service to develop, operate, or distribute harmful, deceptive, or malicious systems.
• Do not probe or attack other customers, shared infrastructure, or third-party providers connected through the platform.

As between Keeptrusts and the customer, the customer retains responsibility for the prompts, files, policies, and other data it sends through the service, as well as the downstream use of model outputs and workflow decisions.

Keeptrusts operates as an infrastructure and governance layer. We do not claim ownership of customer content solely because it is routed, logged, transformed, or evaluated by the platform for policy enforcement, reliability, or audit purposes.

Keeptrusts can route requests to third-party AI providers, storage systems, authentication services, and other integrations selected by a customer. Those third parties operate under their own terms, pricing, uptime commitments, and data practices.

Customers are responsible for choosing integrations that fit their regulatory and security posture, and for maintaining the credentials or approvals needed to use them.

Paid use of Keeptrusts is governed by the pricing, order form, or subscription terms presented at purchase. Trials, previews, and beta features may be limited, modified, or withdrawn at any time.

We may update features, limits, packaging, or commercial terms from time to time. If we make changes that materially reduce the functionality available to you, we will provide at least 30 days' prior notice. You may terminate your subscription before the changes take effect. Material contractual changes will be handled through the applicable customer agreement or by notice where a signed agreement does not control.

Keeptrusts may suspend or restrict access where necessary to investigate abuse, respond to security incidents, comply with law, or prevent material harm to the platform, our customers, or third parties. Where practicable, we will provide advance notice of suspension and an opportunity to resolve the underlying issue.

Either party may terminate the service as allowed by the governing commercial agreement. After termination, access may be disabled and retained data handled according to the applicable retention, export, and deletion commitments.

AI systems and governance controls are probabilistic. Keeptrusts improves oversight, policy consistency, and auditability, but no system can guarantee that every unsafe, non-compliant, or inaccurate output will be detected in all circumstances.

Except to the extent required by law or expressly stated in a signed agreement, the service is provided on an as-available basis without blanket warranties of uninterrupted operation, merchantability, or fitness for a particular purpose.

Where the law permits, indirect, consequential, exemplary, and punitive damages are excluded. Any direct liability is limited by the governing customer agreement, order form, or other written commercial terms that apply to the relationship.

Nothing in these terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any other liability that cannot be excluded or limited under applicable law, including mandatory consumer protections.

These Terms are governed by the laws of Spain, without regard to conflict-of-law principles. Any disputes arising from or relating to these Terms shall be submitted to the courts of Barcelona, Spain.

If you are a consumer habitually resident in the European Union, nothing in these Terms limits mandatory consumer protections available under the laws of your country of residence, including your right to bring proceedings in the courts of your habitual residence.

If you have legal or contractual questions, contact legal@keeptrusts.com. If you are a customer operating under a signed order form, MSA, DPA, or security addendum, that signed documentation controls over this public website summary where the two differ.